Our Commitment
bjoy88 treats responsible gaming as a core operating principle, not an afterthought. We provide betting and casino games for entertainment. When play stops being fun and starts causing financial or personal harm, our tools and support team are here to help you regain control — quickly and without judgment.
Every registered bjoy88 account comes with access to deposit limits, cooling-off periods and permanent self-exclusion. These controls are available from your account settings at any time, 24/7, and take effect within minutes of being applied.
Who This Applies To
All bjoy88 players in Bangladesh are covered by this policy. You must be 18 years of age or older to open an account or place any wager. We verify age during the KYC process and may request documentation at any point.
This policy applies equally to all games on the platform — slots, live casino, crash games, cricket betting, fishing games, and any new game types we add in future.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. These are common signs that play may have moved from entertainment to a harmful habit:
- Spending more money than you planned, or borrowing money to gamble.
- Chasing losses — depositing again immediately after losing to try to win it back.
- Gambling to escape stress, anxiety or family problems.
- Lying to family members about how much time or money you spend on betting.
- Missing work, studies or important events because of gambling.
- Feeling restless or irritable when you try to cut down or stop.
- Continuing to gamble even after deciding to stop.
If you recognise two or more of these in yourself, please use the tools below or contact our support team immediately.
Self-Assessment Checklist
Answer these questions honestly. The more "yes" answers you give, the more important it is to act now.
- Do you gamble with money set aside for rent, food or bills?
- Have you ever deposited more than ৳5,000 in a single day without planning to?
- Do you feel you need to increase your bets to feel excited?
- Do you feel guilty or ashamed after a session?
- Has someone close to you expressed concern about your gambling?
- Do you think about gambling when you are at work or studying?
Remember: bjoy88 is a form of entertainment. Set a fixed budget before you start, treat any losses as the cost of entertainment, and stop when the budget is gone — not when you feel like stopping.
Player Protection Tools
bjoy88 provides several built-in tools. You can activate or change any of them through Account Settings → Responsible Gaming, or by contacting our 24/7 Live Chat.
| Tool | What It Does | Takes Effect | Can Be Reversed? |
|---|---|---|---|
| Deposit Limit | Caps how much you can deposit per day, week or month | Immediately | Yes, after 7-day cooling period |
| Loss Limit | Stops play when net losses hit your chosen threshold in a period | Immediately | Yes, after 7-day cooling period |
| Session Time Limit | Logs you out automatically after a set number of minutes | Next session | Yes, any time |
| Cooling-Off Period | Temporarily suspends your account for 24 hours, 7 days or 30 days | Within 1 hour | No — period must expire |
| Self-Exclusion | Permanently or long-term closes your account | Within 24 hours | Minimum 6-month lock |
Increasing a deposit limit or loss limit always requires a 7-day waiting period before the new higher limit takes effect. Lowering a limit takes effect immediately.
Deposit & Loss Limits — Details
The minimum deposit at bjoy88 is ৳450. We recommend all players set a daily deposit limit that reflects their actual entertainment budget — not their wishful thinking. Here is how the limit system works:
| Limit Period | Minimum You Can Set | Default (No Limit Set) |
|---|---|---|
| Daily deposit limit | ৳450 | No cap |
| Weekly deposit limit | ৳450 | No cap |
| Monthly deposit limit | ৳450 | No cap |
| Daily loss limit | ৳450 | No cap |
Setting a daily deposit limit does not prevent you from withdrawing winnings. The maximum daily withdrawal at bjoy88 is ৳150,000; this applies at all responsible gaming limit levels.
Self-Exclusion Process
If you feel you need a longer break or want to close your account entirely, self-exclusion is the right step. Here is exactly how to do it at bjoy88:
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1
Contact Live Chat or Account Settings
Open Account Settings → Responsible Gaming → Self-Exclusion, or start a 24/7 Live Chat session. Tell the agent you want to self-exclude.
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2
Choose Your Exclusion Period
Select 6 months, 1 year, 3 years or Permanent. If you are unsure, our support team can explain what each option means in practice.
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3
Confirm Your Identity
We will ask you to confirm your registered mobile number and full name. This prevents someone else from excluding your account without consent.
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4
Account Closure Takes Effect
Your account is closed within 24 hours. Any outstanding balance will be processed as a withdrawal to your bKash or Nagad account within the standard window.
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5
Re-Opening After the Period Ends
After the minimum exclusion period, you may contact support to request reinstatement. There is a mandatory 7-day reflection period before reactivation is completed.
Important: During self-exclusion, bjoy88 will not send you any promotional emails or bonus notifications. If you receive marketing from us during this period, please notify our Live Chat immediately.
Underage Gambling Prevention
bjoy88 does not allow anyone under 18 to register or play. We take this seriously and enforce it in the following ways:
- Age declaration at registration: All users must confirm they are 18 or older when signing up.
- KYC document check: Before your first withdrawal, you must submit a valid National ID Card (NID), Passport or Driving Licence. Our team reviews documents within 2 hours.
- Account suspension pending verification: If we have any reason to doubt a player's age, we freeze the account until documents are submitted and cleared.
- Parental controls: If you share a device with minors, use your device's built-in parental controls or a browser content filter to block access to bjoy88.xyz.
If you become aware of a minor accessing bjoy88 through your account, contact Live Chat immediately. We will close the account and return any balance held.
Getting Help and Support
If you need to talk to someone about gambling-related difficulties, the fastest route is bjoy88's own 24/7 Live Chat. Our trained support agents can activate any protection tool on your account while you are on chat.
What Our Support Team Can Do
- Set or lower deposit and loss limits on your behalf immediately.
- Apply a cooling-off period within one hour of your request.
- Start the self-exclusion process and confirm it in writing.
- Provide your full transaction history (deposits, withdrawals, bets) so you can review your spending.
- Direct you to external counselling resources.
Responsible Gambling Tips
- Decide on a budget before you open the app — stick to it even if you are winning.
- Never chase a loss. Each game result is independent.
- Take regular breaks. Use the session time limit if you tend to lose track of time.
- Do not gamble when tired, stressed or under the influence of alcohol.
- Keep gambling separate from your household expenses. Use a separate bKash wallet with a fixed weekly top-up if that helps.
Common Questions
How quickly does a deposit limit take effect?
Lowering a deposit limit takes effect immediately — the moment you save it in Account Settings or confirm it via Live Chat. Raising a limit or removing a limit is subject to a mandatory 7-day waiting period before the change applies. This waiting period is designed to protect you from impulsive decisions.
Can I still withdraw my balance after self-exclusion?
Yes. Any balance remaining in your bjoy88 account at the time of self-exclusion will be processed as a withdrawal to your registered bKash or Nagad number. The standard processing time of up to 36 minutes applies. You will receive a confirmation message once the transfer is complete.
What is a cooling-off period and how is it different from self-exclusion?
A cooling-off period is a temporary account suspension — 24 hours, 7 days or 30 days. During this time you cannot log in or deposit. When the period ends, your account reopens automatically. Self-exclusion, by contrast, lasts a minimum of 6 months and must be actively reversed. Use cooling-off when you need a short break; use self-exclusion when you want a firm, long-term stop.
What documents do I need for age verification?
bjoy88 accepts three document types for KYC age verification: National ID Card (NID), Passport, or Driving Licence. Upload a clear photo or scan through your account's KYC section. Documents are reviewed within 2 hours during normal operations. Your first withdrawal will be held until verification is complete.
Does setting responsible gaming limits affect my bonuses?
Setting deposit or loss limits may affect your ability to claim certain bonuses that require a minimum deposit above your limit. For example, if you set a daily deposit limit of ৳450, you can still claim the welcome bonus — the minimum deposit required is ৳450. The first deposit bonus provides up to 195% with a cap of ৳12,000, subject to a 21x wagering requirement. Limits do not change the bonus terms themselves.
What if a family member is gambling on my account without my knowledge?
Contact bjoy88 Live Chat immediately. Explain the situation and provide your account details. We will freeze the account while we investigate. If the access was unauthorised, we will work with you on account recovery and can reverse recent transactions where the evidence is clear. Never share your login credentials or allow others to use your registered mobile number for deposits.